Quick Fix : Trying to remove Trend Micro AV from a New Dell machine?

Hey,

Quick post – I just ran accross this issue on a clients laptop – they had a new dell vostro that came preinstalled with Trend’s CSM Agent. They wanted to remove this in favour of their preferred AV Client.

Whats this? I need a password to uninstall? Ok call to Dell then… No i dont have time for that, quick google search turns up this link:

http://esupport.trendmicro.com/Pages/Unable-to-uninstall-the-Client-Server-Security-Agent-for-Dell-because-it-is-prompting-for-a-password.aspx

It’s quite a simple fix, add an additional registry key that allows for removal without a password.

I have made them into .reg (zipped) files for ease of use if you dont want to edit your registry, just download the file, unzip and execute. Then try to uninstall again.

Bingo.

x86 (32bit)

x64 (64bit)