Quick Fix : Trying to remove Trend Micro AV from a New Dell machine?


Quick post – I just ran accross this issue on a clients laptop – they had a new dell vostro that came preinstalled with Trend’s CSM Agent. They wanted to remove this in favour of their preferred AV Client.

Whats this? I need a password to uninstall? Ok call to Dell then… No i dont have time for that, quick google search turns up this link:


It’s quite a simple fix, add an additional registry key that allows for removal without a password.

I have made them into .reg (zipped) files for ease of use if you dont want to edit your registry, just download the file, unzip and execute. Then try to uninstall again.


x86 (32bit)

x64 (64bit)

About Robert Pearman
Robert Pearman is a UK based Small Business Server enthusiast. He has been working within the SMB IT Industry for what feels like forever. Robert likes Piña colada and taking walks in the rain, on occasion he also enjoys writing about Small Business Technology like Windows Server Essentials or more recently writing PowerShell Scripts. If you're in trouble, and you can find him, maybe you can ask him a question.

2 Responses to Quick Fix : Trying to remove Trend Micro AV from a New Dell machine?

  1. Excellent, thanks! The answer may be on the Trend Micro site, but the big difference is that your site is up, and their site is down ;-)

  2. Sue Silverthorne says:

    thank you Robert for this great fix. Nothing else seemed to work but your instructions were the biz. Many thanks again

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