Quick Fix : Trying to remove Trend Micro AV from a New Dell machine?

January 14, 2011 by 2 Comments

Hey,

Quick post – I just ran accross this issue on a clients laptop – they had a new dell vostro that came preinstalled with Trend’s CSM Agent. They wanted to remove this in favour of their preferred AV Client.

Whats this? I need a password to uninstall? Ok call to Dell then… No i dont have time for that, quick google search turns up this link:

http://esupport.trendmicro.com/Pages/Unable-to-uninstall-the-Client-Server-Security-Agent-for-Dell-because-it-is-prompting-for-a-password.aspx

It’s quite a simple fix, add an additional registry key that allows for removal without a password.

I have made them into .reg (zipped) files for ease of use if you dont want to edit your registry, just download the file, unzip and execute. Then try to uninstall again.

Bingo.

x86 (32bit)

x64 (64bit)

Filed under General, Quick Fix

Unknown's avatarAbout Robert Pearman
Robert Pearman is a UK based IT worker bee. He has been working within the IT Industry for what feels like forever. Robert likes Piña colada and getting caught in the rain, he also enjoys writing about Technology like PowerShell or System Automation but not as much as he used to. If you're in trouble, and you can find him, maybe you can ask him a question.

2 Responses to Quick Fix : Trying to remove Trend Micro AV from a New Dell machine?

  1. Daniel Beardsmore's avatar Daniel Beardsmore says:
    March 21, 2013 at 11:39 am

    Excellent, thanks! The answer may be on the Trend Micro site, but the big difference is that your site is up, and their site is down ;-)

    Reply
  2. Sue Silverthorne's avatar Sue Silverthorne says:
    May 3, 2017 at 4:18 pm

    thank you Robert for this great fix. Nothing else seemed to work but your instructions were the biz. Many thanks again

    Reply

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